The Coeur d'Alene Resort

Frequently Asked Questions

The Coeur d'Alene Resort
FREQUENTLY ASKED QUESTIONS

For your convenience, we have answered some of the most common questions we receive from our Guests below. If your question is not answered, a Resort agent will kindly assist at (800) 688-5253.

General Resort Hotel

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What time is checkin and checkout?

Checkin is 4:00 PM and checkout is 11:00 AM.

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What airport should I fly into?

You can fly into Spokane International Airport (GEG), located approximately 40 minutes west of The Coeur d’Alene Resort.

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How many rooms are there?
  • There are 338 guest rooms at The Coeur d’Alene Resort.
  • There are 3 wings of the hotel.
  • The Lake Tower provides guests with beautiful lake and Downtown Coeur d'Alene views.
  • The Park Tower has park and marina views.
  • The North Wing is the most economical option, with limited views.
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Are pets allowed?

We are a pet friendly hotel! You can bring your pet for a one-time $75 cleaning charge.

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How far is The Resort from downtown Coeur d’Alene?

The Coeur d’Alene Resort is located steps away from famous Sherman Avenue and downtown Coeur d’Alene. Between the Resort’s restaurants, lobby and Plaza shops and restaurants and shopping downtown, there’s always something new to see- just steps away from The Resort!

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How long is the Floating Boardwalk?

The Floating Boardwalk is ¾ of a mile long- making it the longest in the world!

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What is included with my stay?
  • Access to Fitness Center and Pools
  • Wooden Boat transportation (seasonal) to/from Infinity Pool and Golf Course
  • Complimentary Wifi
  • Transportation to Floating Green Restaurant and Cedars Floating Restaurant
  • Garage Parking (overnight fee may apply)
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Where can I dine for breakfast at The Resort?

Dockside Restaurant, located in The Resort lobby, serves breakfast starting at 7:00 AM. Lobby Cafe has coffee options as well as fresh-baked pastries, breakfast sandwiches, and fruit parfaits. Lakeside Lox, located in The Coeur d’Alene Resort Plaza Shops, is a gourmet bagel sandwich shop baking up homemade bagels featuring melt-in-your-mouth brisket, fresh lox and more!

Golf Course

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How do I get to the Golf Course and Infinity Pool?

Complimentary transportation is provided for all Resort guests. Choose between our gorgeous Wooden Eagle lake shuttle boats or our luxurious motorcoaches. Transportation runs every 30 minutes. To catch the Wooden Eagle boats, meet at the dock area below Whispers lounge on the south side of the resort. Please be advised that children under the age of 5 are not permitted on the lake shuttle boats.

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Do you have to be staying at the Resort to play the resort golf course?

No, you do not have to be staying at The Resort to play the golf course.

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How long does a round of golf take?

A typical average 18-hole round will take approximately 4 hours, 20 minutes to complete.

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How do I transport my golf clubs to the Golf Course?

Golf clubs left at the bell desk are automatically transported from The Resort to the Golf Course upon request. Golf clubs are not permitted on the Eagle Lake Shuttle Boats. You may also have your clubs shipped directly to the golf course through our preferred partner, Ship Sticks.

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What is the distance of the Floating Green?

Each day, the par 3, 14th Hole, distance changes to play anywhere from 90 yards from the ladies tee, all the way up to 220 yards from the championship tees. The standard tee will typically play from 140 - 170 yards. Golfers take a maximum of two attempts to land safely on the island before taking a drop on the green if necessary.

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What is available to rent golf equipment at the Golf Course?

Full Golf club sets are available to rent at the golf course. Current models by top manufacturers, TaylorMade, Cobra and Mizuno may be rented for $65+ tax. All players must have a set of golf clubs to play the course. Please call (208) 667-4653 for availability or to reserve with a tee time reservation.

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What is included in my Green Fee?

Your green fee includes 18 Holes of Award-winning golf, forecaddie service for the group, use of new, 2019 custom luxury golf cart, practice balls prior to round, pre-round warm-up sports massage, secured club storage and cleaning, and a personalized engraved commemorative bag tag.
Book a Tee Time. (Link opens PDF in new tab or window)

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Does a forecaddie accompany every golf group?

Yes, our forecaddies are critical to the high level of service provided on the course. Forecaddies greet you when you arrive at the course, provide on-course concierge services, understand the general tendencies of the greens, provide accurate yardages, tend pins, rake bunkers, and can assist in ordering food and beverages at the turn. Please note - forecaddie gratuity is not included in your green fee.

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I have never played with a forecaddie. How much gratuity is expected?

Our forecaddies provide undivided attention and detailed service during the round of golf. It is customary to pay the forecaddie a gratuity at the end of the round. The average gratuity is approximately $30 per player. The actual amount should be thoughtfully reflective of the level of service and overall enhancement of the golf experience.

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Can non-golfing spectators ride with players on golf carts during a round of golf?

Spectators are allowed to ride with golf groups in carts for a $30 fee and must be at least 10 years of age. To drive a golf cart, golfers or spectators are required to have a valid driver's license.

Lake Coeur d'Alene Cruises

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Where do lake cruises depart from?

All public Lake Coeur d'Alene Cruises (Link opens PDF in new tab or window) depart from Independence Point. Charter cruises depart from the Boardwalk Marina. Holiday Light Show cruises meet in the Plaza Shops and are escorted by elves to the boats.

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How do I get lake cruise tickets?

You can purchase Lake Coeur d'Alene Cruise Tickets online (Link opens PDF in new tab or window), at the ticket office at Independence Point, or through Concierge in the lobby. For information on charter cruises, please call (208) 292-5670 ext.5623.

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Are all-ages welcome on lake cruises?

Yes, all daily lake cruises are open to all ages. Some specialty cruises and events have age restrictions. For information on specific cruise events, please call (208) 292-5670 ext.5623.

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Are food and drink available for purchase?

Yes, all lake cruises have a full bar and snacks available for purchase. There is no outside food or drink allowed on the cruise boats.

Spa

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How do I make a Spa appointment?

To make a Spa appointment, you can call (855) 379-5478 or visit the Concierge in the lobby.

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Do I have to be a Resort guest to go to the Spa?

No, you do not have to be staying at The Resort to go to the Spa.

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What kinds of Spa packages do you offer?

The Spa offers a variety of packages to relax and rejuvenate guests. View a complete list of Spa Treatments. There are also room packages available that include Spa treatments. View Spa Packages.

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Can I order lunch at the Spa?

A Spa bistro is available to all Spa Guests. A menu from Beverly’s is available to enjoy overlooking Lake Coeur d’Alene in the Spa bistro seating area.

Boardwalk Marina

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Can someone drive the boat for me if I rent one?

Sorry, drivers are not available to drive rental boats.

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Is there a spot I can store my belongings while on the water?

Yes, there are lockers available at the boat shop that can store personal belongings.

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Can I smoke on the docks?

No, there is absolutely no smoking on the fuel dock.

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What water sports can I do on my rented boat?

Tubes are available for rent for tubing while out on the lake. There is no water skiing, wakeboarding or fishing allowed on rental boats. Resort Boat Rentals (Link opens PDF in new tab or window) does offer Surf Charters.

Pools & Fitness Center

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What are the pool hours?

The outdoor Infinity Pool is open from 10:00 AM to 6:00 PM daily. The indoor Pool and Fitness Center is open for adult use 6:00 AM to 10:00 PM daily and children under 16 are welcome 9:00 AM to 9:00 PM daily.

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Where is the outdoor Infinity Pool?

The outdoor Infinity Pool is located at the golf course on the lakefront. You can access it by Wooden Eagle Shuttle Boats or motor coach transport.

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How do I rent a Poolside Cabana?

There are 2 private cabanas located at the outdoor Infinity Pool. Private Luxury Cabanas rentals are available for a daily rental fee. There is a maximum of eight guests in each cabana. Request a Poolside Cabana Reservation (note - a resort stay confirmation number with stay dates will be required to reserve a poolside cabana).

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Are lifeguards on duty?

No, please do not leave young children unattended. There are not lifeguards on duty at the indoor pool, infinity pool or private beach.

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Can I make room charges at the outdoor Infinity Pool?

Yes, you can purchase food and drinks at the Infinity Pool and charge them to your hotel room. The Infinity Pool also accepts cash, credit and debit cards, and Resort gift cards.

Transportation

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Does The Resort provide airport transportation?

Yes, we do offer shuttle service. It is $50 one way or $79 round trip per person. We require 48 hours notice to reserve the shuttle, you can call (855) 379-5478 to make a reservation.

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Is there parking available at The Resort?

Covered parking is available at The Resort. It is $19 per day to self-park or $23 to valet park.

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How do I get to Cedars Floating Restaurant?

Complimentary transportation is provided for all Resort guests to the resort owned, Cedar's Floating Restaurant on the lake, literally. Located an approximately 8-minute drive from The Resort. Please call (855) 379-5478 to make your transportation reservation or visit the Concierge in The Resort lobby.

More Information

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More Information

Not finding the answers to your questions above? The Coeur d'Alene Resort Concierge & Business Center is available to assist.
Contact the Resort Concierge at 208-664-7276.