Last Updated - 08/28/2024

This Privacy Policy ("Privacy Policy") describes the data practices of the Coeur d'Alene Resort. This Privacy Policy explains the types of personal information we collect, how we may use and share that information, and the privacy choices you have with respect to our handling of personal information about you.

Whenever we use the words "we," “our,” or "us," we are referring to the Coeur d'Alene Resort. Whenever we use the words "our websites," or “Services,” we are referring to www.cdaresort.com, the CDA Resort App, and any other online platforms owned or operated by Coeur d'Alene Resort (collectively, the “Websites”) and any mobile or web-based applications owned or offered for download by Coeur d'Alene Resort (collectively, the “Mobile Apps”).

 

Types of Information We Collect

 

The types of personal information we may collect include:

- Name and business title
- Residential or business street address or postal address
- Email address
- Date of birth
- Phone number
- Payment information (e.g., credit card details, billing address)
- Preferences related to room stays, dining, and activities
- Details about devices used to access our Websites or Mobile Apps (e.g., IP address, browser information, device information, cookies, mobile advertising IDs, HTML5 localStorage)
- Other information necessary to comply with applicable law

 

How We Collect Information

 

We may collect personal information from various sources, including:

- When you voluntarily provide it to us (e.g., during reservations, check-ins, spa and golf bookings, event registrations)
- When you sign up to receive emails, newsletters, or other communications
- When you use our Mobile Apps or visit our Websites
- From third parties for our business purposes (e.g., travel agencies, event partners)
- When you communicate with us through our websites, mobile apps, or offline channels
- Automatically, from devices you use to connect to our Websites or Mobile Apps
- From social media platforms and other third parties

 

What Happens If You Do Not Provide Your Personal Information to Us?

 

If you do not provide the personal information we request in connection with our Services, we may not be able to provide certain services, respond to inquiries, or fulfill other requests.

 

How We Use Your Information

 

We may use the information we collect to:

- Operate, maintain, and improve our services
- Process and manage reservations, payments, and other transactions
- Communicate with you regarding your reservations, inquiries, and other interactions
- Provide newsletters, offers, promotions, and other information related to our services
- Enable targeted advertising through cookies and similar technologies
- Comply with legal requirements and policies (e.g., to verify users' identity)
- Aggregate or deidentify personal information for legitimate business purposes

 

How We Share Your Information

 

We may share your information:

- Within our company and our affiliated entities
- With service providers who perform services on our behalf (e.g., payment processors, marketing agencies, IT providers)
- With third parties for marketing purposes
- With your consent or at your direction
- To comply with legal or regulatory obligations

Cookies and Similar Technologies

We, our service providers, and business partners may use cookies, web beacons, and other technologies to collect information about your use of our Websites and Mobile Apps. This information may include:

- URLs that refer users to our Websites
- Search terms used to reach our Websites
- Device information, such as IP address, browser type, and operating system
- Details about user interactions with our Websites (e.g., visit frequency, specific pages accessed)

To manage cookies and similar technologies, you can adjust your browser settings.

Links to Other Websites and Third-Party Content

Our Websites and Mobile Apps may contain links to other websites, services, or apps not operated by us. This Privacy Policy does not apply to these third-party services. We encourage you to review their privacy practices.

Collection, Storage, and Use in the United States

By using our Websites or Mobile Apps, you consent to the transfer, collection, usage, storage, and processing of your personal information in the United States as outlined in this Privacy Policy.

 

How We Protect Information

 

We maintain administrative, technical, and physical safeguards to protect the personal information we collect against unauthorized access, disclosure, or misuse. While we take these measures, no method of transmission over the Internet or method of electronic storage is entirely secure.

Content Submitted by You

Certain features may allow you to post content on our Websites or Mobile Apps (e.g., reviews, photos). Any content you provide may be publicly accessible or shared with other users.

Data Retention

We retain personal information as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. When no longer needed, we will either anonymize or delete the information.

Persons Under Age 13

Our Websites and Mobile Apps are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such a collection, we will take steps to delete the information.

Idaho Privacy Rights

Idaho residents have the right to request access to their personal information, request corrections to inaccurate data, and be informed of any data breaches affecting their personal information. While Idaho does not have specific privacy laws beyond those mentioned, we are committed to handling your personal data responsibly and in accordance with applicable federal and state laws.

If you have any concerns or questions regarding your personal data, please contact us using the information provided below.

 

Changes to Our Privacy Policy

 

We may update this Privacy Policy periodically. If changes are made, we will post the updated policy on this page and indicate the date of revision.

 

Contact Us

 

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us at:

Mailing Address:
115 S. 2nd Street
Coeur d'Alene, Idaho 83814

Phone:
(855) 703-4648

Email:
Info@cdaresort.com